Courtesy Services

Banking Machines
Automated teller machines (ATM) are located on the first floor of the Cooper and Harrison campuses for your convenience.

Cafeteria
Cafeterias are located on the first floor at Cooper and Harrison campuses. Vending machines are available 24 hours a day. Hot meals are served daily during the following times:

• Cooper Campus
  Breakfast 6:00 am – 10:00 am
  Lunch 10:45 am – 2:00 pm
  Dinner 3:30 pm – 6:30 pm
  Evenings 1:00 am – 3:00 am
• Harrison Campus
  Breakfast 6:00 am – 9:30 am
  Lunch 10:30 am – 1:30 pm
  Dinner 4:30 pm – 6:30 pm
  Evenings 1:00 am – 3:00 am
• Coffee Shop
  7:00 am – 3:00 pm Weekdays

Flowers
Flowers sent to you will be delivered to your room unless you are in a specialty unit where flowers are not permitted (such as our Neonatal Unit, Intensive Care Units or Coronary Care Units).

Gift Shops
Covenant gift shops are conveniently located near the front lobbies at Cooper and Harrison. An exquisite variety of gifts and clothing unique to each location as well as lines such as Yankee Candle, Camille Beckman and Midwest can be found there. The gift shops also carry greeting cards, sundries, candy, fresh and silk flower arrangements, Mylar balloons and more. For more information, call the gift shops at 583.6035 for Cooper campus, or 583.4560 for Harrison campus.

Hosital Hospitality House
Saginaw’s Hospital Hospitality House (HHH) is a “home away from home” for out of town families and patients receiving medical treatment in the hospital. HHH offers sleeping rooms, kitchen and laundry facilities, family visiting areas, and a relaxing patio and garden area. Arrangements are made for guests to stay at the HHH through the social worker, case coordinator, physician or nurse. Lodging is provided for out-of-town families and patients on the campus of Covenant HealthCare at the McNally House. For more information please call the Hospital Hospitality House at 989.583.0155.

Interpreters
Covenant HealthCare offers an interpreter service for patients who speak a foreign language or use sign language. For assistance, please contact the Admitting Department.

Lost & Found
If you lose something, notify your nurse immediately and every effort will be made to help you find it. To inquire about lost items, call the Lost and Found Hotline at extension 583.4840.

Mail
Mail addressed to you will be delivered to your room. Mail received after you have been discharged will be forwarded to your home address.

Notary Public
Notary public services are available 8:00 am to 5:00 pm Monday through Friday. If you need these services, ask your nurse to contact a nurse manager or administrative coordinator for assistance.

Parking/Valet Parking
Patient and visitor parking is available near the main entrances. Security officers are available to park your car if needed, locate handicapped parking for those with permits, and help with directions. Ask the front desk staff to call Security for you. Please be sure to lock your car. If you need assistance from our facility to your car, please ask a Covenant employee.

Pastoral Care Services
Covenant HealthCare believes that total patient care demands attention to the spiritual as well as the physical and emotional needs of each patient. Members of the Pastoral Care staff are in the hospital 24 hours a day and are available to assist you, whatever your religious tradition. Their staff includes chaplains who have specialized training for hospital ministry. Your priest, minister or rabbi is always welcome to visit you while you are here. If you wish to see a chaplain, receive Holy Communion or the Sacrament of the Sick (for Roman Catholic patients), please push the CHAPLAIN button on your phone, call your nurse, or dial “0” for the hospital operator and have the chaplain paged. A chapel is located off the front lobby of the Cooper campus, and its doors are always open. Services are held seasonally and times are announced. A meditation room is available off the front lobby of the Harrison campus. For further information, call Pastoral Care Services at 583.6042.

Pharmacy
Prescriptions you receive from your physician can be filled in the outpatient pharmacy located near the lobby of the Cooper campus. The outpatient pharmacy is open from 8:00 am – 8:00 pm, Monday through Friday, and 9:00 am – 5:00 pm on Saturday.

Security
Security officers are available 24 hours a day for the safety and security of patients, visitors, and employees. Security officers are present in all areas of the hospital and patrolling outside in white vehicles with green flashing lights. To report any incidents, call Security Dispatch at extension 3.6149 immediately and inform your nurse.

Customer Service
Covenant HealthCare is committed to providing excellent service to our patients. To maintain that commitment, we have Customer Service Representatives available to you Monday through Friday, 7:00 am to 4:30 pm. If you would like to speak with a Customer Service Representative, call 583.4462 or 583.4463. A confidential survey will be sent to your home three to four days after you have been discharged from the hospital. Please complete and return in the postage paid envelope provided. Each survey is read and processed individually and your comments are greatly appreciated. If you have any questions about the survey, please call Customer Service.