Courtesy Services

Banking Machines
Automated teller machines (ATMs) are located on the first floor of the Cooper and Harrison campuses. The Cooper ATM is in the hallway between the cafeteria and the North Tower elevators. The Harrison ATM is at the entrance to the hospital.

Full-service cafeterias are located on the first floor at Cooper and Harrison campuses, with meal services also offered at Mackinaw and Michigan campuses. Vending machines are available 24 hours a day. 

Customer Service
Covenant HealthCare is committed to providing excellent service to our patients. A confidential survey will be sent to your home three to four days after your have been discharged from the hospital. Please complete and return in the postage-paid envelope provided. Each survey is read and processed individually.  Your comments are greatly appreciated

Flowers sent to you will be delivered to your room unless you are in a specialty unit where flowers are not permitted (such as our Neonatal Unit, Intensive Care Units or Coronary Care Units).

Gift Shops
Covenant gift shops are conveniently located at Cooper, Harrison and Mackinaw. You will find a variety of gifts and clothing unique to each location. The gift shops carry greeting cards, sundries, candy, clothing, baby gifts, fresh and silk flower arrangements, Mylar balloons and more. For more information, call the gift shops at 989.583.6035 for Cooper campus, 989.583.4560 for Harrison campus, or 989.583.5004 for Mackinaw campus.

Hospital Hospitality House
Saginaw’s Hospital Hospitality House (HHH) is a “home away from home” for out-of-town families and patients receiving medical treatment in the hospital. HHH offers sleeping rooms, kitchen and laundry facilities, family visiting areas, and a relaxing patio and garden area. Arrangements are made for guests to stay at the HHH through the social worker, case coordinator, physician or nurse. Lodging is available for a small donation for out-of-town families and patients on the campus of Covenant HealthCare at the McNally House. For more information, please call the Hospital Hospitality House at 989.583.0155.

Covenant HealthCare offers an interpreter service for patients who speak a foreign language or use sign language. For assistance, a nursing staff member should contact the operator.

Lost & Found
If you lose something, notify your nurse immediately and every effort will be made to help you find it. To inquire about lost items, please call Security Dispatch at 989.583.6149.

Mail addressed to you will be delivered to your room. Mail received after you have been discharged will be forwarded to your home address.

Notary Public
Notary public services are available 8 am – 5 pm, Monday through Friday. If you need these services, ask your nurse to contact a nurse manager or administrative coordinator for assistance.

Parking/Valet Service
Patient and visitor parking is available near the main entrances. Valet parking is available to park your car if needed at the Cooper campus.

If you need assistance from our facility to your car, please ask a Covenant employee or a member of our security team.

Pastoral Care Services
Covenant HealthCare believes that total patient care demands attention to the spiritual as well as the physical and emotional needs of each patient. Members of the Pastoral Care staff are in the hospital 24 hours a day and are available to assist you, whatever your religious tradition. Their staff includes chaplains who have specialized training for hospital ministry. Your priest, minister or rabbi is always welcome to visit you while you are here. If you wish to see a chaplain, receive Holy Communion or the Sacrament of the Sick (for Roman Catholic patients), please push the CHAPLAIN button on your phone, call your nurse, or dial “0” for the hospital operator and have the chaplain paged. Chapels and meditation rooms are located at each campus, and the doors are always open. Services are held seasonally and times are announced. For further information, call Pastoral Care at 989.583.6042.

Prescriptions you receive from your physician can be filled in the outpatient pharmacy located near the lobby of the Cooper campus. The outpatient pharmacy is open from 8 am – 8 pm Monday through Friday, and is closed on weekends and during holidays.

Security officers are available 24 hours a day for the safety and security of patients, visitors and employees. Security officers are present in all areas of the hospital and patrol outside in white vehicles with green flashing lights. To report any incidents, call Security Dispatch at 989.583.6149 immediately and inform your nurse.