Medical Records Requests
At Covenant HealthCare, we are committed to making access to your medical information simple, secure, and efficient. To better serve you, we partner with HealthMark Group, a trusted partner in health information management, to process requests for medical records.
This partnership allows us to streamline the request process and deliver your records quickly, so you can focus on your health.
How to Request Your Medical Records
To get started, use the secure online request system: https://requestmanager.healthmark-group.com
Once you enter your email address, you will receive a secure email from HealthMark. Simply follow the link provided—no username or password required. From there, click “Submit Request” and follow the prompts to complete your request.
You will be notified by email as soon as your records are ready.
How You’ll Receive Your Records
HealthMark’s Request Manager uses secure email verification and encrypted links to deliver your records safely and efficiently. Your records will be sent directly to your email inbox, making access quick and convenient, without the need to create or remember additional login credentials.
Processing Time
Most medical record requests are processed within 8 business hours. In most cases, you can expect to receive your records electronically within one to two business days after submitting your request.
Questions or Need Assistance?
You can check the status of your request at any time within the Request Manager portal. If you need additional support, HealthMark’s customer service team is available to assist you:
Phone: 800-659-4035
Email: Covenantrequests@healthmark-group.com
At Covenant HealthCare, we are dedicated to providing you with timely, secure access to your health information, when and where you need it.
Requesting an Addendum to Your Medical Record
If you believe your medical record needs to be updated or corrected, you may request an addendum for review. To do so, please submit the form linked below along with a copy of your driver’s license or other valid photo identification. Forms can be completed in person at our office, or returned by mail, fax, or secure email using the contact information provided below. Please note that some exceptions may apply based on the nature of the request.
Health Record Correction Request
Mailing Address:
Covenant HealthCare
Health Information Management
Release of Information
1447 N. Harrison
Saginaw, MI 48602
Contact Information:
Email: ROI_Covenant@chs-mi.com
Phone: 989.583.6072, Option 2
Fax: 989.583.6310
Hours: Monday - Friday, 8:00 am - 4:30 pm
Office: 900 Cooper, Saginaw, MI 48602*
*Please note that our office is located on the first floor of the 900 Cooper building, which differs from our mailing address. To find our office, enter 900 Cooper through Entrance B, and turn to the left toward the sliding door. Continue through the sliding door and our department is the first door on the left-hand side.
For additional assistance in finding our office, please see this map of Covenant Medical Center Main Campus.