Updated Visitor Guidelines

Mask Update

Effective: January 17, 2022
Covenant HealthCare is asking that all staff, patients, visitors, and volunteers in patient and non-patient-facing areas wear, at minimum, an ear loop mask; personal cloth masks will no longer be permitted.

Visitor Guidelines

Effective: November 7, 2022

To protect our patients, staff, visitors and the community, Covenant HealthCare has the following visitor guidelines in place. Our patient care philosophy depends greatly on engaging families to be part of the healing process.

For patients admitted to the hospital, we welcome two (2) healthy visitors per patient at a time, as space allows. In our Emergency Care Center, Outpatient testing areas, Surgical Services, Cancer Care, and physician offices, we welcome one (1) designated healthy support person per patient.

  • Visitors under the age of 16 are only allowed under extraordinary circumstances.
  • Masks are required in all Covenant locations for the safety of patients, visitors, and staff. Effective 1/17/22: Personal cloth masks are no longer permitted. Masks must be ear loop mask at minimum.
  • Sanitize your hands upon entering the facility and frequently throughout your visit.
  • Avoid touching your eyes, nose, mouth, and face.
  • Please do your best to keep a 6-foot distance between you and others when possible. To support social distancing, visitors accompanying adult patients may be asked to wait in an alternate area.
  • Visiting hours within the hospital are 10:00 am to 8:00 pm.
  • Exceptions will be made for patients at end-of-life.

Additional Details/Exceptions:

  • The labor/delivery unit will allow only two designated visitors during the length of the patient’s stay.
  • For pediatric ER patients, two visitors will be allowed (parents/guardians only).
  • The pediatric inpatient unit will allow four designated visitors over age 18 and two may visit at a time. Only one parent/guardian may spend the night in the patient room at a time.
  • The pediatric surgical recovery area will be limited to one parent/guardian due to space restrictions.
  • Two healthy parents or guardians may visit the Regional Neonatal Intensive Care Unit (RNICU).
  • Patients undergoing surgery or procedure may have one visitor. To support social distancing, once the procedure/surgery begins we ask that visitors accompanying adult patients wait in the common areas. Contact information will be obtained from the support person and that person will be contacted to return to their loved one as recovery begins.
  • No visitors (including clergy) will be allowed in rooms of patients with suspected or confirmed COVID-19 unless there is a special circumstance and/or approval. Appropriate PPE must be worn at all times. 

We appreciate your understanding during these changing times. Our goal is to protect you, your loved ones and our staff. If you have any questions, please contact our patient advocate at (989) 583.4317.