Updated Visitor Restrictions

Visitor Restrictions

March 14, 2020

To protect our patients, staff, visitors and the community as COVID-19 progresses in the United States, as of March 14, 2020 we are restricting visitors within Covenant HealthCare. All routine visiting is being suspended until the transmission of COVID-19 is no longer a threat to our patients, staff and community

Our patient care philosophy depends greatly on engaging families to be part of the healing process. The decision to restrict visitors was difficult and made only after careful consideration of our infection control practices and recommendations from national health experts.

We recognize that there are times when having a visitor or family member present is crucial. In these cases, only one healthy adult identified support person will be allowed per day. Please note these exceptions only apply if a visitor screens negative for symptoms of respiratory infection (fever, runny nose, cough, shortness of breath). We are not allowing visitors under the age of 18 except under extraordinary circumstances.

Exceptions include:
  • Obstetric patients may have one birth support person accompany them
  • Pediatric patients may have one parent/guardian with them.
  • Neonatal Intensive Care Unit (NICU): Birth parent plus one significant other who must remain in the room during the visit.
  • Critical Care: Patients in the critical care units may have one visitor who must remain in the room during the visit.
  • Patients who are at the end-of-life may have very limited number of visitors who must remain in the room during the visit.
  • Patients with disruptive behavior, where a family member is key to their care, may have one visitor who must remain in the room during the visit.
  • Patients who have altered mental status or developmental delays (where caregiver provides safety) may have one visitor who must stay in the room during visit.
  • Patients requiring a home caregiver to be trained must stay in the room during the visit.
  • Patients undergoing surgery or procedures may have one visitor who must leave the medical center as soon as possible after the procedure/surgery.
  • Patients who have an appointment at Covenant HealthCare’s hospital-based clinics, laboratories, radiology departments or are visiting the Emergency Care Center may have one support person with them.
  • No visitors will be allowed in rooms of patients with pending or positive COVID-19 tests.
  • No other visitors will be allowed in the medical center at this time.

Please note that these guidelines are constantly evolving with direction from state officials.

We appreciate your understanding during these uncertain times. Our goal is to protect you, your loved ones and our staff. If you have any questions, please contact our patient advocate at (989) 583.4317.

For additional information about the Coronavirus, please view our Coronavirus Information and FAQ page for the latest information.