Saginaw, Michigan, September 27, 2022 – Covenant HealthCare Visiting Nurse Association (VNA) has been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” in hospice care for achieving an overall caregiver and family satisfaction score that ranked in the top 20% of all eligible SHP clients for the 2021 calendar year.
The annual SHPBest™ award program was created to acknowledge hospice providers that consistently provide high-quality service to families and caregivers of patients receiving hospice care. The 2021 award recipients were determined by reviewing and ranking the overall CAHPS Hospice survey satisfaction score for more than 1,000 hospice providers. With one of the largest CAHPS Hospice benchmarks in the nation, SHP is in a unique position to identify and recognize organizations that have made family and caregiver satisfaction a priority and have been rewarded for their efforts with high marks on the CAHPS Hospice survey.
“SHP is proud to present the SHP Best awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients,” said Rob Paulsson, President of SHP.
Hospice is about putting the patient at the heart of everything we do and ensuring every aspect of care meets their individualized needs. Our caregivers are committed to providing patients with the comfort, dignity and respect they deserve every step of the way.
“We are honored to be afforded the opportunity to deliver compassionate care for patients and families at this delicate stage of life,” says Diane Glasgow, Director of Covenant VNA. “This satisfaction-based award is a testament to the unwavering support and extraordinary care our clinicians offer to members of our community.”
Thank you to our wonderful team of hospice care providers, as well as our patients and families for entrusting Covenant VNA to be part of your journey.
Read more about the SHPBest awards program, including methodology and award recipient lists at https://www.shpdata.com/hospice/shpbest-cahps-hospice/.
About Covenant HealthCare Visiting Nurse Association (VNA)
Covenant VNA brings quality care right to your door. The VNA team offers an array of around-the-clock services including home healthcare, infusion, hospice care, home medical equipment and palliative care. Our hospice caregivers help both the patient and family cope with end-of-life matters including physical, emotional, spiritual and financial challenges.
- Accredited by the Accreditation Commission for Health Care (ACHC)
- Medicare Certified
- Member of Michigan HomeCare and Hospice Association
Learn more: www.covenanthealthcare.com/ch/visiting-nurse-association
About Strategic Healthcare Programs (SHP)
Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, and ACOs to better coordinate quality care and improve patient outcomes. Since 1996, SHP has helped more than 7,000 organizations nationwide raise the bar for healthcare performance.