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Sussan Bays, MD, FACS

Sussan Bays, MD, FACS

Breast Surgery
MD Anderson Cancer Network® Certified Physician

4.8 out of 5
 229 Reviews
 40 Patient Comments


Medical Education
Michigan State University College of Human Medicine
Saginaw Cooperative Hospitals
American College of Surgeons

Board Certification

American Board of Surgery - General Surgery
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Covenant Oncology
Cancer Care Center
5400 Mackinaw Road, 5th Floor
Saginaw, MI 48604(989) 583-5060(989) 583-5046

229 Patient Reviews

The Patient Experience Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Experience Survey. These comments and ratings are a reflection of individual patient experiences in either the clinic or virtual visit setting. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.

Responses are measured on a scale of 1 to 5 with 5 being the best score.

The comments are submitted by patients and reflect their views and opinions. The comments are not endorsed by and do not necessarily reflect the views of Covenant HealthCare.

Overall Rating 4.8 out of 5
Discusses Treatment Options 4.7 out of 5
Provider Showed Concern 4.8 out of 5
Explained Things Clearly 4.8 out of 5
Included Patient in Decisions 4.8 out of 5
Likelihood to Recommend Provider 4.8 out of 5

Patient Comments

Press Ganey Data Integrity Certified Badge
  • Reviewed on 04/12/2021
    I felt she rushed through my exam, appointment. My questions I felt weren't answered. I felt with each question I asked she seemed annoyed.

  • Reviewed on 04/03/2021
    Dr Susann Bays is terrific. Very professional, knowledgeable, compassionate.

  • Reviewed on 03/25/2021
    Experience very good.

  • Reviewed on 03/15/2021
    excellent experience! Dr. Bays was very professional and knowledgeable. Her bedside manner is also fantastic

  • Reviewed on 03/13/2021
    Physician said a research study where blood is drawn will speak to me next. I said no, I have a fear or needles and blood. It's bad enough that I faint. She sent the researcher in to speak with me anyway. It pushed my anxiety over the top.

  • Reviewed on 03/11/2021

  • Reviewed on 03/08/2021
    Very pleased with my experience, Dr. Bays listened to my concerns and answered all my questions.

  • Reviewed on 03/07/2021

  • Reviewed on 03/06/2021
    dr explained that results from biopsy were necessary before discussing treatment or treatment options

  • Reviewed on 03/04/2021
    outstanding compassionate care

  • Reviewed on 03/03/2021
    Very caring and put me at ease.

  • Reviewed on 02/27/2021
    dr was the best- will send all my friends 2 her

  • Reviewed on 02/24/2021
    I went to her because of a nurses refered us to her. and I am very glad I went.

  • Reviewed on 02/23/2021
    I thought *Dr. Bays was wonderful - very caring. *Jenn her nurse was wonderful also.

  • Reviewed on 02/12/2021
    This is my second journey if a cancer dx Dr. Susan Bays took excellent care if me, I trust her n her staff with my care.

  • Reviewed on 02/08/2021
    This was a followup visit with no problems. Overall, each of my appointments have been very good.

  • Reviewed on 02/03/2021
    Dr Bays is very caring and always explains very thoroughly.

  • Reviewed on 02/02/2021
    compassion and interest

  • Reviewed on 01/26/2021
    the best

  • Reviewed on 01/07/2021

  • Reviewed on 12/09/2020
    *Dr. Bays is the best I recommend her to others.

  • Reviewed on 12/08/2020

  • Reviewed on 12/07/2020
    Doctor very personable. thorough

  • Reviewed on 12/02/2020
    Wonderful Doctor and Jen is Super too..

  • Reviewed on 11/29/2020
    good experience with dr bays

  • Reviewed on 11/23/2020
    *Dr. Bays is very easy to talk with and so compassionate.

  • Reviewed on 10/28/2020
    I had no problems. This visit was my 1 year check-up. Everything is ok.

  • Reviewed on 10/24/2020
    *Dr. Bays and staff were real thorough, answered everything - no problems at all.

  • Reviewed on 10/21/2020
    My heroes!!!

  • Reviewed on 10/20/2020
    Dr. Bays comforted and ease my worries

  • Reviewed on 08/25/2020
    *Dr. Bays is my favorite doctor. She is professional, kind, patient, & knowledgeable. Excellent care!

  • Reviewed on 08/05/2020
    Dr. Bays is fantastic.

  • Reviewed on 08/04/2020
    didn't answer all of my questions

  • Reviewed on 08/01/2020
    I was happy with my appointment with Dr Bays. She explained and answered my questions clearly I felt that she was really listening to me.

  • Reviewed on 07/02/2020
    friendly and helpful

  • Reviewed on 06/16/2020
    Dr. Bays is the most caring, down to earth doctor I've ever dealt with. I am always confident and trusting in her care.

  • Reviewed on 06/10/2020
    It was very high level discussion at this time. They are doing more lab work. Dr said she didn't recommend a lumpectomy without radiation. I didn't ask why. I had more questions I thought of when I went home. I didn't ask what's involved with a mast

  • Reviewed on 06/09/2020
    This doctor was very informative about my procedure and helped me feel much better about surgery.

  • Reviewed on 06/02/2020
    Dr. Beys went into detail about the procedure that I will receive. She even had diagrams explaining my condition and the procedure that I will receive. VERY IMPRESSIVE!!

  • Reviewed on 05/30/2020
    Dr.Bays was so nice, understanding, comforting, confident and really made me feel comfortable. She is amazing!