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Sussan Bays, MD, FACS

Sussan Bays, MD, FACS

Breast Surgery
MD Anderson Cancer Network® Certified Physician

4.8 out of 5
 253 Reviews
 51 Patient Comments


Medical Education
Michigan State University College of Human Medicine
Saginaw Cooperative Hospitals
American College of Surgeons

Board Certification

American Board of Surgery - General Surgery
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Covenant Oncology
Cancer Care Center
5400 Mackinaw Road, 5th Floor
Saginaw, MI 48604(989) 583-5060(989) 583-5046

253 Patient Reviews

The Patient Experience Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Experience Survey. These comments and ratings are a reflection of individual patient experiences in either the clinic or virtual visit setting. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.

Responses are measured on a scale of 1 to 5 with 5 being the best score.

The comments are submitted by patients and reflect their views and opinions. The comments are not endorsed by and do not necessarily reflect the views of Covenant HealthCare.

Overall Rating 4.8 out of 5
Discusses Treatment Options 4.8 out of 5
Provider Showed Concern 4.8 out of 5
Explained Things Clearly 4.8 out of 5
Included Patient in Decisions 4.8 out of 5
Likelihood to Recommend Provider 4.8 out of 5

Patient Comments

Press Ganey Data Integrity Certified Badge
  • Reviewed on 09/09/2021

  • Reviewed on 09/04/2021
    Wonderful doctor

  • Reviewed on 08/15/2021
    Dr. Bays is an outstanding doctor. She is caring, compassionate, and makes you feel like you are her only patient. She is my favorite doctor that I see.

  • Reviewed on 08/14/2021
    Dr Bays is an amazing physician!! Along with her staff as well. I completely trust her and her team.

  • Reviewed on 07/15/2021
    Highly recommended

  • Reviewed on 07/03/2021
    Dr. Bays was great I felt very comfortable and at ease with her.

  • Reviewed on 06/26/2021
    felt reassured

  • Reviewed on 06/19/2021
    just a very good experience when using this facility.

  • Reviewed on 06/18/2021
    didn't tell me the risk of the surgery that I'm going to have

  • Reviewed on 06/16/2021
    All staff was knowledgeable and very helpful.

  • Reviewed on 06/08/2021
    Dr. Bays is a great Doctor. She is great to work with and cares about your well being. Thank you for all that you do.

  • Reviewed on 06/05/2021
    Dr Bays is incredible and caring. I trust her which is the most important thing for me when seeing a doctor.

  • Reviewed on 06/04/2021
    would recommend Dr. Bays and staff to others

  • Reviewed on 06/03/2021
    smart lady

  • Reviewed on 05/23/2021
    great dr and all who work there

  • Reviewed on 05/22/2021
    I felt that Dr Bays and all the staff I encountered treated me and my husband with respect

  • Reviewed on 05/17/2021
    Very pleased with my experience.

  • Reviewed on 05/16/2021
    Doctor Bays is the best of the best

  • Reviewed on 05/15/2021
    I asked to be referred to her because I had a great first experience with her but this time was completely different. Once I told her I didn't get my COVID vaccine and I didn't want to discuss that she had a bad attitude. I feel my care would have been different if I had answered her question the way she wanted me to

  • Reviewed on 05/09/2021
    were very concerned for my well being

  • Reviewed on 04/29/2021
    i was a bit nervous about my appointment. But I felt good/satisfied leaving the building

  • Reviewed on 04/12/2021
    I felt she rushed through my exam, appointment. My questions I felt weren't answered. I felt with each question I asked she seemed annoyed.

  • Reviewed on 04/03/2021
    Dr Susann Bays is terrific. Very professional, knowledgeable, compassionate.

  • Reviewed on 03/25/2021
    Experience very good.

  • Reviewed on 03/15/2021
    excellent experience! Dr. Bays was very professional and knowledgeable. Her bedside manner is also fantastic

  • Reviewed on 03/13/2021
    Physician said a research study where blood is drawn will speak to me next. I said no, I have a fear or needles and blood. It's bad enough that I faint. She sent the researcher in to speak with me anyway. It pushed my anxiety over the top.

  • Reviewed on 03/11/2021

  • Reviewed on 03/08/2021
    Very pleased with my experience, Dr. Bays listened to my concerns and answered all my questions.

  • Reviewed on 03/07/2021

  • Reviewed on 03/06/2021
    dr explained that results from biopsy were necessary before discussing treatment or treatment options

  • Reviewed on 03/04/2021
    outstanding compassionate care

  • Reviewed on 03/03/2021
    Very caring and put me at ease.

  • Reviewed on 02/27/2021
    dr was the best- will send all my friends 2 her

  • Reviewed on 02/24/2021
    I went to her because of a nurses refered us to her. and I am very glad I went.

  • Reviewed on 02/23/2021
    I thought *Dr. Bays was wonderful - very caring. *Jenn her nurse was wonderful also.

  • Reviewed on 02/12/2021
    This is my second journey if a cancer dx Dr. Susan Bays took excellent care if me, I trust her n her staff with my care.

  • Reviewed on 02/08/2021
    This was a followup visit with no problems. Overall, each of my appointments have been very good.

  • Reviewed on 02/03/2021
    Dr Bays is very caring and always explains very thoroughly.

  • Reviewed on 02/02/2021
    compassion and interest

  • Reviewed on 01/26/2021
    the best

  • Reviewed on 01/07/2021

  • Reviewed on 12/09/2020
    *Dr. Bays is the best I recommend her to others.

  • Reviewed on 12/08/2020

  • Reviewed on 12/07/2020
    Doctor very personable. thorough

  • Reviewed on 12/02/2020
    Wonderful Doctor and Jen is Super too..

  • Reviewed on 11/29/2020
    good experience with dr bays

  • Reviewed on 11/23/2020
    *Dr. Bays is very easy to talk with and so compassionate.

  • Reviewed on 10/28/2020
    I had no problems. This visit was my 1 year check-up. Everything is ok.

  • Reviewed on 10/24/2020
    *Dr. Bays and staff were real thorough, answered everything - no problems at all.

  • Reviewed on 10/21/2020
    My heroes!!!

  • Reviewed on 10/20/2020
    Dr. Bays comforted and ease my worries