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Sussan Bays, MD, FACS

Sussan Bays, MD, FACS

Breast Surgery

4.8 out of 5
 315 Reviews
 55 Patient Comments


Medical Education
Michigan State University College of Human Medicine
Saginaw Cooperative Hospitals
American College of Surgeons

Board Certification

American Board of Surgery - General Surgery
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Covenant Oncology
Cancer Care Center
5400 Mackinaw Road, 5th Floor
Saginaw, MI 48604(989) 583-5060(989) 583-5046

315 Patient Reviews

The Patient Experience Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Experience Survey. These comments and ratings are a reflection of individual patient experiences in either the clinic or virtual visit setting. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.

Responses are measured on a scale of 1 to 5 with 5 being the best score.

The comments are submitted by patients and reflect their views and opinions. The comments are not endorsed by and do not necessarily reflect the views of Covenant HealthCare.

Overall Rating 4.8 out of 5
Discusses Treatment Options 4.8 out of 5
Provider Showed Concern 4.8 out of 5
Explained Things Clearly 4.8 out of 5
Included Patient in Decisions 4.8 out of 5
Likelihood to Recommend Provider 4.8 out of 5

Patient Comments

Press Ganey Data Integrity Certified Badge
  • Reviewed on February 25, 2023
    Dr. Bays and her staff were excellent at explaining and giving us information about the upcoming surgery

  • Reviewed on February 17, 2023
    I really liked Dr. Bays

  • Reviewed on February 13, 2023
    Dr Bays really helped me when I was very concerned about my drain tube leaking. She acted like it was not so unusual and just fixed the problem. Which I had to do myself at home two more times the next day.

  • Reviewed on February 11, 2023
    Dr Bays listened intently as we spoke of my mom's breast cancer diagnosis- stage 4 & after approximately 2 years of treatment she had a brain bleed resulting in further decline in her health- resulting in our family bringing her home with Hospice- with her daughters taking 24 hr shifts to care for her-listening to me & giving me a hige hug afterwards- meant the world to meShe's a very compassionate/caring physician-? I'm blessed to have her as my specialist

  • Reviewed on February 07, 2023
    Very happy with Dr Bays and staff

  • Reviewed on February 04, 2023
    Dr. Bays was awesome. I love her energy and all the information that was given. She was very attentive and caring.

  • Reviewed on February 04, 2023
    Dr. Bays was very pleasant, friendly and made my visit extremely comfortable

  • Reviewed on January 28, 2023
    Dr Bays was extremely friendly caring and professional. She addressed all my concerns and put me at ease. I really liked her

  • Reviewed on January 28, 2023
    Everyone was friendly and professional

  • Reviewed on January 21, 2023
    Friendly .. Complete & professional.. Introduced all staff with her at visit

  • Reviewed on January 21, 2023
    I have recommended Dr. Bayes to many friends.

  • Reviewed on January 21, 2023
    Dr. Bays always takes the time to address any concerns I may have and is genuinely concerned.

  • Reviewed on January 14, 2023
    Very comfortable knowing I am going to be told exactly what is going to happen.

  • Reviewed on January 14, 2023
    Dr. Bays is awesome.

  • Reviewed on January 13, 2023
    Very personable and professional

  • Reviewed on January 12, 2023
    I loved Dr Bays bedside manner. She is a genuine doctor. Her compassion for me was much appreciated. She discussed everything in detail & answered questions.

  • Reviewed on December 20, 2022
    The staff and Doctor were all very compassionate.

  • Reviewed on December 16, 2022
    *Dr. Bays was very thoughtful and compassionate. Very comforting. Gave me confidence.

  • Reviewed on December 08, 2022
    Dr Bays is so personable and helpful.

  • Reviewed on December 08, 2022
    Dr. Bayss and her staff are always caring and concerned. They listen and answer your questions.

  • Reviewed on December 01, 2022
    Wonderful care. Dr Bays was genuine and concerned about my visit.

  • Reviewed on November 24, 2022
    I am very happy my family Dr .sent me there

  • Reviewed on October 15, 2022
    I would highly highly recommend Dr Bays to everyone!

  • Reviewed on October 15, 2022
    Dr. Bays is very considerate and respectful, does not talk down to patient.

  • Reviewed on October 15, 2022
    Helpful and knowledgeable about

  • Reviewed on October 01, 2022
    Didn't have biopsy results at this appointment, so treatments not discussed very much at this time.

  • Reviewed on September 30, 2022
    I love Dr.Bays

  • Reviewed on September 27, 2022
    Overall a very good appointment.

  • Reviewed on September 22, 2022
    Very professional, listened to my concerns & explained all my concerns

  • Reviewed on September 10, 2022
    I felt very comfortable even though I was very nervous. Dr. Bays puts you at ease. She is up front with information and she wanted me to understand everything. That was and is what I need going forward.

  • Reviewed on September 08, 2022
    Dr. Bays explained everything and answered all my questions. She helped relieve some of my anxiety.

  • Reviewed on September 01, 2022
    I love Dr. Bays, she is just a wonderful, compassionate, & excellent physician.

  • Reviewed on August 25, 2022
    Dr Bays is the consummate professional--knowledgeable and aan articulate communicator/explainer to non-medical patients. Plus she Is a lovely and compassionate human being.

  • Reviewed on August 20, 2022
    All very good grades. I was felt comfortable with their understanding, and answering all of my concerns.

  • Reviewed on August 09, 2022
    Dr. Bays is top notch! She is kind, caring, and never makes you feel rushed.

  • Reviewed on August 08, 2022
    Very good

  • Reviewed on August 03, 2022
    All the staff was excellent. They we very patient and told me everything that was going to happen.

  • Reviewed on July 28, 2022
    She also gave me consideration about MY wishes.

  • Reviewed on July 05, 2022
    *Dr. Bays is awesome.

  • Reviewed on June 23, 2022
    Excellent as usual

  • Reviewed on June 10, 2022
    I had recommended Dr. Bays and the Cancer Center highly.

  • Reviewed on June 06, 2022
    Dr. Bays is great.

  • Reviewed on May 27, 2022

  • Reviewed on May 20, 2022
    Dr. Bays has always been helpful and listens to my questions and concerns.

  • Reviewed on May 14, 2022
    She is outstanding and truly an asset for Covenant

  • Reviewed on May 07, 2022
    An amazing visit. Dr. Bays and were knowledgeable, sensitive and caring. I would highly recommend Dr Bay's her staff and Covenant Health Care to anyone needing this care.

  • Reviewed on April 28, 2022
    Dr Bays is so sweet, kind, patient and understanding. She creates a warm environment and I enjoy going to see her. I always feel better when I leave.

  • Reviewed on April 26, 2022
    *Dr. Bays and all of her staff are great!

  • Reviewed on April 21, 2022
    Very good

  • Reviewed on April 14, 2022
    The first thing she said was in a skeptical tone about if I thought there was actually anything there. It felt dismissive, like she was doubting the possibility. It was evident she had not read anything in my file.

  • Reviewed on April 07, 2022
    I get the best care through Covenant

  • Reviewed on April 07, 2022
    Dr Susan was very through.

  • Reviewed on April 03, 2022

  • Reviewed on March 22, 2022
    *Dr. Bays is a very caring, compassionate doctor.

  • Reviewed on March 14, 2022
    Dr. Bays and her nurses were so compassionate and informative. It made a difficult time so much easier.