Our Dedication to Safe Care

We Are Here for You

In an unpredictable world, having someone you can trust makes all the difference.

LeapFrog Safety A Grade

From routine screenings and outpatient procedures to emergency care and life-saving surgeries, Covenant is here for you. For generations, the Great Lakes Bay Region has trusted Covenant HealthCare for extraordinary care. Although the way we provide care may look a little different, we are and always will be, here to provide safe, quality care for the communities we serve.

The well-being of our patients is our focus, and the long-standing safety and quality of care we provide has been validated by Covenant received an “A” for patient safety for Fall 2021 from the Leapfrog Group; our seventh consecutive “A” rating.

We are here for you, as always, with Extraordinary Care for Every Generation.

Across the country and locally, we have seen people putting off important- and even life-threatening- healthcare issues over COVID-19 fears. Covenant HealthCare is committed to the safety of our patients, staff and the community and we want you to be confident that you will receive safe, quality care at all Covenant locations. 

To view our additional accreditations and rankings please view our Patient Safety and Quality pages and see some of the safety measures we are taking below.

Measures Are in Place to Keep You Safe

Following the guidelines from the Centers for Disease Control and Prevention and the World Health Organization and in conjunction with our local and state medical leaders, Covenant HealthCare has initiatives to do our part in stopping the spread of COVID-19. Examples include:

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Providing sanitation stations at all entrances.

Asking all patients, visitors, and healthcare workers to wear a mask.

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Requiring health screenings of everyone who enters our hospital facilities.

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Committing to extra disinfecting throughout our hospital, offices and clinics.

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Utilizing Virtual Care visits when possible.

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Keeping waiting areas socially distanced and safe.

Mask Update

Effective: January 17, 2022 Covenant HealthCare is asking that all staff, patients, visitors, and volunteers in patient and non-patient-facing areas wear, at minimum, an ear loop mask; personal cloth masks will no longer be permitted.

Visitor Restrictions

For non-COVID-19 patients, Covenant will welcome one healthy visitor at a time per adult patient as space allows with the exception of obstetrics patients, who may have two designated healthy support persons per patient for their entire stay. (Additional details below) Visitation for pediatric patients will remain as is- two healthy parents or guardians at a time as space allows. We will continuously evaluate the presence of COVID-19 in our community and adjust visitation if necessary.

Our patient care philosophy depends greatly on engaging families to be part of the healing process. Thank you for your understanding as we continue to support patients through the healing process.

  • Visitors under the age of 16 are only allowed under extraordinary circumstances.
  • Masks* are required in all Covenant locations for the safety of patients, visitors and staff. *Effective 1/17/22 - Personal cloth masks are no longer permitted.  Masks must be ear loop mask at minimum.
  • Sanitize your hands upon entering the facility and frequently throughout your visit.
  • Avoid touching your eyes, nose, mouth and face.
  • Please do your best to keep a 6-foot distance between you and others when possible.  To support social distancing, visitors accompanying adult patients may be asked to wait in an alternate area during appointments or procedures.
  • For those entering the hospital campus, please be aware a health screening will take place at the door.  We do not allow visitors who have symptoms of illness to enter.  Any visitor who has symptoms should save their visit for another time.
  • Visiting hours within the hospital are 10:00 am to 8:00 pm.

Visitor Exceptions by Patient Type

Pediatric Inpatient

Pediatric patients may have two healthy parents/guardians accompany them, however, only one may spend the night. The pediatric surgical recovery area will be limited to one parent/guardian due to space restrictions.

Pediatric Outpatient

Pediatric patients may have both parents/guardians accompany them. Pediatric surgical patients may have two parents/guardians. The pediatric surgical recovery area will be limited to one parent/guardian due to space restrictions.

Emergency Care Center

Adult patients in the Emergency Care Center may be accompanied by one support person. Two healthy parents or guardians at a time are permitted for pediatric patients as space allows.

Regional Neonatal Intensive Care Unit (RNICU)

Both parents/guardians may accompany the patient, however, only one parent/guardian will be allowed in the NICU at a time. Additional details will be provided by the unit.

Covenant Birth Center/Obstetric Patients (OB)

The Birth Center is happy to welcome 2 designated healthy support persons per patient for their entire stay.  Doulas are welcome in addition to the 2 designated support persons.  Patients with outpatient appointments in the Birth Center may have 1 designated healthy support person.  This applies to non-COVID-19 patients.

Our waiting room remains closed to the public and only open to designated support persons that are temporarily out of the patient room (such as admission intake).  Visitors under the age of 16 are only allowed under extraordinary circumstances.

Critical Care Patients

Patients in the critical care units may have one visitor who must remain in the room during the visit.

End of Life Patients

Patients who are at the end-of-life may have a very limited number of visitors who must remain in the room during the visit.

Transitional Care Unit (TCU)

Due to current State requirements, no visitors are allowed in the Transitional Care Units

Patients Requiring Assistance from a Caregiver

  • Patients with disruptive behavior, where a family member is key to their care, may have one visitor who must remain in the room during the visit.
  • Patients who have altered mental status or developmental delays (where caregiver provides safety) may have one visitor who must stay in the room during the visit.
  • Patients requiring a home caregiver to be trained must stay in the room during the visit.
  • Patients who have an appointment at Covenant HealthCare’s hospital-based clinics, laboratories, radiology departments or are visiting the Emergency Care Center may have one support person if the patient has specific assistance requirements.


Outpatient Physical Therapy, Occupational Therapy, Speech, Language and Pathology Patients

Outpatient physical therapy, occupational therapy and speech, language and pathology patients may have one support person accompany them if medically necessary.

Surgical Patients

Adult patients undergoing surgery, or a procedure may have one visitor who must leave the medical center as soon as possible once the procedure/surgery begins. Contact information will be obtained from the support person and that person will be contacted to return to their loved one as recovery begins. Pediatric surgical patients may have two parents/guardians.

Covenant Medical Group (CMG) Practices/Laboratory/Outpatient

Covenant will welcome one healthy visitor at a time per adult patient as space allows. We do ask that patients please consider if the appointment necessitates a visitor as some waiting areas may be smaller than others. When possible, please be courteous and save the space for those who require assistance.

We appreciate your understanding during these changing times. Our goal is to protect you, your loved ones and our staff. If you have any questions, please contact our patient advocate at 989.583.4317.

Have questions about COVID-19, testing, and patient information?

Covenant answers the frequently asked questions regarding COVID-19, testing and patient information. Please visit our COVID-19 Information and FAQ page for the latest information.

It is Safe to Seek Emergency Care

If you need emergency medical assistance, please call 911 or go to your nearest emergency department. The Covenant Emergency Care Center with regional trauma services for adults and children remains open and ready to help. If your need is urgent, but your doctor’s office is unavailable, our MedExpress locations stand ready to serve your urgent care needs.  You can view current wait times for MedExpress and let us know you're on your way by starting the check-in process online.

Covenant HealthCare, along with many other hospitals in our region and state, are operating at a high capacity due to COVID-19 and other conditions we care for.  As a result of these high volumes and staffing limitations, it may result in longer wait times when visiting our Emergency Care Center for non-critical care services.  We are also experiencing high volume at our MedExpress locations that may result in longer wait times for urgent care.

We appreciate your patience and understanding during this challenging time.  Your health, safety and well-being remain our top priority.

If you need help finding a primary care physician, are interested in a virtual visit, or have questions about where to go for care please contact our Covenant Care Connect hotline at 989.583.3135 to speak with a care navigator.