Our Dedication to Safe Care

In an unpredictable world, having someone you can trust makes all the difference.

For generations, the Great Lakes Bay Region has trusted Covenant HealthCare. Today, we are still here for you, our neighbors. Our top priority is and will always be the safety of our patients, staff, providers and community.

Across the country and locally, we have seen people putting off important- and even life-threatening- healthcare issues over COVID-19 fears. As healthcare services in Michigan resume, we want you to be confident in a few things.

Measures Are in Place to Keep You Safe

Following the guidelines from the Centers for Disease Control and Prevention and the World Health Organization and in conjunction with our local and state medical leaders, Covenant HealthCare has initiatives to do our part in stopping the spread of COVID-19. Examples include:

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Providing sanitation stations at all entrances.


Asking all patients, visitors, and healthcare workers to wear a mask.

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Requiring health screenings of everyone who enters our hospital facilities.

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Committing to extra disinfecting throughout our hospital, offices and clinics.

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Utilizing Virtual Care visits when possible.

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Keeping waiting areas socially distanced and safe.



Visitor Restrictions

To protect our patients, staff, visitors and the community during COVID-19 and influenza season, Covenant HealthCare is reinstating visitor restrictions. Effective November 5, 2020, all routine visitation is being suspended until the transmission of COVID-19 is no longer a threat to our patients, staff and community.

Our patient care philosophy depends greatly on engaging families to be part of the healing process. The decision to restrict visitors is difficult and was made only after careful consideration of our infection control practices and recommendations from health experts.

All patients visiting physician offices, laboratories, radiology departments, therapy clinics or Covenant MedExpress locations are encouraged to come alone to their appointment unless a support person is necessary for their care.

We recognize that there are times when having a visitor or family member present is crucial. In these cases, only one healthy adult identified support person will be allowed to accompany the patient.

  • These necessary support visitors are asked to stay in the patient’s room or designated area, limit the visitation duration, and follow necessary mask and social distancing requirements.
  • Exceptions only apply if a support person screens negative for all symptoms of COVID-19.
  • Covenant will not allow anyone under the age of 16 to visit except for extraordinary circumstances.
  • No visitors will be allowed in rooms of patients with pending or positive COVID-19 tests unless their support is medically necessary.
  • Support persons may be asked to move to another location in the building, or their vehicle, to support social distancing and other safety practices.
  • No other visitors will be allowed.

Visitor Exceptions by Patient Type

Pediatric Inpatient

Pediatric patients may have both parents/guardians accompany them, however, only one may spend the night.

Pediatric Outpatient

Pediatric patients may have both parents/guardians accompany them. Pediatric surgical patients may have two parents/guardians.

Regional Neonatal Intensive Care Unit (RNICU)

Both parents/guardians may accompany the patient, however, only one parent/guardian will be allowed in the NICU at a time with only one rotation per day.

Obstetric Patients

Obstetric patients may have one birth support person accompany them.

Critical Care Patients

Patients in the critical care units may have one visitor who must remain in the room during the visit.

End of Life Patients

Patients who are at the end-of-life may have a very limited number of visitors who must remain in the room during the visit.

Patients Requiring Assistance from a Caregiver

  • Patients with disruptive behavior, where a family member is key to their care, may have one visitor who must remain in the room during the visit.
  • Patients who have altered mental status or developmental delays (where caregiver provides safety) may have one visitor who must stay in the room during the visit.
  • Patients requiring a home caregiver to be trained must stay in the room during the visit.
  • Patients who have an appointment at Covenant HealthCare’s hospital-based clinics, laboratories, radiology departments or are visiting the Emergency Care Center may have one support person if the patient has specific assistance requirements.

 

Outpatient Physical Therapy, Occupational Therapy, Speech, Language and Pathology Patients

Outpatient physical therapy, occupational therapy and speech, language and pathology patients may have one support person accompany them if medically necessary.

Surgical Patients

Adult patients undergoing surgery, or a procedure may have one visitor who must leave the medical center as soon as possible once the procedure/surgery begins. Contact information will be obtained from the support person and that person will be contacted to return to their loved one as recovery begins. Pediatric surgical patients may have two parents/guardians.

We appreciate your understanding during these changing times. Our goal is to protect you, your loved ones and our staff. If you have any questions, please contact our patient advocate at 989.583.4317.

Have questions about COVID-19, testing, and patient information?

Covenant answers the frequently asked questions regarding COVID-19, testing and patient information. Please visit our COVID-19 Information and FAQ page for the latest information.

It is Safe to Seek Emergency Care

If you need emergency medical assistance, please call 911 or go to your nearest emergency department. The Covenant Emergency Care Center with regional trauma services for adults and children remains open and ready to help. If your need is urgent, but your doctor’s office is unavailable, our six MedExpress locations stand ready to serve with available online check-in.

We Are Here for You

LeapFrog Safety A Grade

From routine screenings and outpatient procedures to emergency care and life-saving surgeries, Covenant is here for you as we navigate these unprecedented times. The well-being of our patients is our focus, and recently the safety and quality of care we provide was validated. Covenant received an “A” for patient safety from the Leapfrog Group; our fourth consecutive “A” rating.

Although the way we provide care may look a little different, we are and always will be, here to provide safe, quality care for the communities we serve.

We are here for you, as always, with Extraordinary Care for Every Generation.