Our Dedication to Safe Care

We Are Here for You

In an unpredictable world, having someone you can trust makes all the difference.


From routine screenings and outpatient procedures to emergency care and life-saving surgeries, Covenant is here for you. For generations, the Great Lakes Bay Region has trusted Covenant HealthCare for extraordinary care. Although the way we provide care may look a little different, we are and always will be, here to provide safe, quality care for the communities we serve.

The well-being of our patients is our focus, and the long-standing safety and quality of care we provide has been validated by Covenant received an “A” for patient safety for Fall 2022 from the Leapfrog Group; our ninth consecutive “A” rating.

We are here for you, as always, with Extraordinary Care for Every Generation.

Covenant HealthCare is committed to the safety of our patients, staff and the community and we want you to be confident that you will receive safe, quality care at all Covenant locations. 

To view our additional accreditations and rankings please view our Patient Safety and Quality pages and see some of the safety measures we are taking below.

Measures Are in Place to Keep You Safe

Following the guidelines from the Centers for Disease Control and Prevention and the World Health Organization and in conjunction with our local and state medical leaders, Covenant HealthCare has initiatives to do our part in stopping the spread of COVID-19. Examples include:

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Providing sanitation stations at all entrances.

Asking all patients, visitors, and healthcare workers to wear a mask.

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Requiring health screenings of everyone who enters our hospital facilities.

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Utilizing Virtual Care visits when possible.

Mask Update

Covenant HealthCare is asking that all staff, patients, visitors, and volunteers in patient-facing areas wear, at minimum, an ear loop mask; personal cloth masks will no longer be permitted.

Visitor Guidelines

Effective: November 7, 2022

To protect our patients, staff, visitors and the community, Covenant HealthCare has the following visitor guidelines in place. Our patient care philosophy depends greatly on engaging families to be part of the healing process.

For patients admitted to the hospital, we welcome two (2) healthy visitors per patient at a time, as space allows. In our Emergency Care Center, Outpatient testing areas, Surgical Services, Cancer Care, and physician offices, we welcome one (1) designated healthy support person per patient.

  • Visitors under the age of 16 are only allowed under extraordinary circumstances.
  • Masks are required in all Covenant locations for the safety of patients, visitors, and staff. Effective 1/17/22: Personal cloth masks are no longer permitted. Masks must be ear loop mask at minimum.
  • Sanitize your hands upon entering the facility and frequently throughout your visit.
  • Avoid touching your eyes, nose, mouth, and face.
  • Please do your best to keep a 6-foot distance between you and others when possible. To support social distancing, visitors accompanying adult patients may be asked to wait in an alternate area.
  • Visiting hours within the hospital are 10:00 am to 8:00 pm.
  • Exceptions will be made for patients at end-of-life.

Additional Details/Exceptions:

  • Labor and Delivery - The labor/delivery unit will allow only two designated visitors during the length of the patient’s stay.
  • Pediatric ER - For pediatric ER patients, two visitors will be allowed (parents/guardians only).
  • Pediatric Inpatient - The pediatric inpatient unit will allow four designated visitors over age 18 and two may visit at a time. Only one parent/guardian may spend the night in the patient's room at a time.
  • Pediatric Surgical Recovery - The pediatric surgical recovery area will be limited to one parent/guardian due to space restrictions.
  • RNICU - Two healthy parents or guardians may visit the Regional Neonatal Intensive Care Unit (RNICU).
  • Surgical Patients - Patients undergoing surgery or procedure may have one visitor. To support social distancing, once the procedure/surgery begins we ask that visitors accompanying adult patients wait in the common areas. Contact information will be obtained from the support person and that person will be contacted to return to their loved one as recovery begins.
  • COVID-19 Patients - No visitors (including clergy) will be allowed in rooms of patients with suspected or confirmed COVID-19 unless there is a special circumstance and/or approval. Appropriate PPE must be worn at all times.

We appreciate your understanding during these changing times. Our goal is to protect you, your loved ones, and our staff. If you have any questions, please contact our patient advocate at (989) 583.4317.

Have questions about COVID-19, testing, and patient information?

Covenant answers the frequently asked questions regarding COVID-19, testing and patient information. Please visit our COVID-19 Information and FAQ page for the latest information.

It is Safe to Seek Emergency Care

If you need emergency medical assistance, please call 911 or go to your nearest emergency department. The Covenant Emergency Care Center with regional trauma services for adults and children remains open and ready to help. If your need is urgent, but your doctor’s office is unavailable, our MedExpress locations stand ready to serve your urgent care needs.  You can view current wait times for MedExpress and let us know you're on your way by starting the check-in process online.

Covenant HealthCare, along with many other hospitals in our region and state, are operating at a high capacity due to COVID-19 and other conditions we care for.  As a result of these high volumes and staffing limitations, it may result in longer wait times when visiting our Emergency Care Center for non-critical care services.  We are also experiencing high volume at our MedExpress locations that may result in longer wait times for urgent care.

We appreciate your patience and understanding during this challenging time.  Your health, safety and well-being remain our top priority.

If you need help finding a primary care physician, are interested in a virtual visit, or have questions about where to go for care please contact our Covenant Care Connect hotline at 989.583.3135 to speak with a care navigator.