Our Dedication to Safe Care

In an unpredictable world, having someone you can trust makes all the difference.

For generations, the Great Lakes Bay Region has trusted Covenant HealthCare. Today, we are still here for you, our neighbors. Our top priority is and will always be the safety of our patients, staff, providers and community.

Across the country and locally, we have seen people putting off important- and even life-threatening- healthcare issues over COVID-19 fears. As healthcare services in Michigan resume, we want you to be confident in a few things.

Measures Are in Place to Keep You Safe

Following the guidelines from the Centers for Disease Control and Prevention and the World Health Organization and in conjunction with our local and state medical leaders, Covenant HealthCare has initiatives to do our part in stopping the spread of COVID-19. Examples include:

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Providing sanitation stations at all entrances.


Asking all patients, visitors, and healthcare workers to wear a mask.

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Requiring health screenings of everyone who enters our hospital facilities.

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Committing to extra disinfecting throughout our hospital, offices and clinics.

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Utilizing Virtual Care visits when possible.

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Keeping waiting areas socially distanced and safe.



Visitor Restrictions

Visiting Restrictions are in place to protect patients, visitors and employees.

For the most current information, view the
Visitor Restrictions Page

Our patient care philosophy depends greatly on engaging families to be part of the healing process. Patients that have devices such as cell phones, smartphones, or tablets, may use those to communicate with family and loved ones outside of the hospital.


We are encouraging virtual connections for patients at this time.

Visitor Guidelines by Patient Type

Pediatric Inpatient

For pediatric patients, we welcome two healthy parents or guardians at a time as space allows. In the Regional Neonatal Intensive Care Unit (RNICU), two healthy parents or guardians may visit one at a time in order to safely maintain social distance guidelines.

Adult Inpatients

We welcome one healthy visitor per adult patient at a time as space allows. Visitors under the age of 16 are only allowed under extraordinary circumstances. Visiting hours within the hospital are 10:00 am to 8:00 pm. Please do your best to keep a 6-foot distance between you and others when possible. To support social distancing, visitors accompanying adult patients may be asked to wait in an alternate area during appointments or procedures. No visitors will be allowed in rooms of patients with suspected or confirmed COVID-19.

Inpatients at End of Life

Patients who are at the end-of-life may have very limited number of visitors who must remain in the room during the visit. As part of the care team, clergy are welcomed for all non-COVID-19 patients and under extenuating circumstances COVID-19 patients (with appropriate hospital-issued personal protective equipment).

Labor and Delivery

Obstetric patients may have one birth support person accompany them. We ask that they are healthy and wear a mask.

Outpatient Surgery and Procedures

Patients undergoing a same-day surgery or procedure may have one visitor. Pediatric patients may have two adult primary care givers.

To support social distancing, once the procedure/surgery begins we ask that visitors accompanying adult patients wait in the common areas, outdoors, or offsite during the procedure. Contact information will be obtained from the support person and that person will be contacted to return to their loved one as recovery begins.

The pediatric surgical recovery area will be limited to one parent/guardian to ensure patients and staff safety due to space restrictions and social distancing requirements.

Visitor restrictions above apply to patients who are admitted to the hospital after surgery.

Outpatient Clinics

In most instances we allow one healthy visitor per adult patient, and two parent/guardians with pediatric patients. Extra visitors or visitors under the age of 16 are only permitted under extraordinary circumstances.

To promote social distancing in our outpatient waiting rooms such as laboratory, radiology and cardiology, we ask that visitors accompanying adult patients wait in common areas as space allows or their vehicles during the appointment or visit.

Covenant Medical Group Offices

In most instances we allow one healthy visitor per adult patient, and two parent/guardians with pediatric patients. Visitors under the age of 16 are only permitted under extraordinary circumstances.

To promote social distancing in our outpatient waiting rooms, visitors accompanying adult patients may need to wait in common areas as space allows or their vehicles during the appointment or visit.

Adult Emergency Care

We welcome one healthy visitor over the age of 16 per adult patient as space allows. We ask that they are healthy and wear a mask.

Children’s Emergency Care

For pediatric patients, two healthy parents or guardians as space allows. We ask that they are healthy and wear a mask.

Transitional Care Unit

In accordance with current State requirements, no visitors are allowed in the Transitional Care Unit (TCU).

We appreciate your understanding during these changing times. Our goal is to protect you, your loved ones and our staff. If you have any questions, please contact our patient advocate at 989.583.4317.

It is Safe to Seek Emergency Care

If you need emergency medical assistance, please call 911 or go to your nearest emergency department. The Covenant Emergency Care Center with regional trauma services for adults and children remains open and ready to help. If your need is urgent, but your doctor’s office is unavailable, our six MedExpress locations stand ready to serve with available online check-in.

We Are Here for You

LeapFrog Safety A Grade

From routine screenings and outpatient procedures to emergency care and life-saving surgeries, Covenant is here for you as we navigate these unprecedented times. The well-being of our patients is our focus, and recently the safety and quality of care we provide was validated. Covenant received an “A” for patient safety from the Leapfrog Group; our fourth consecutive “A” rating.

Although the way we provide care may look a little different, we are and always will be, here to provide safe, quality care for the communities we serve.

We are here for you, as always, with Extraordinary Care for Every Generation.