Requesting Services

One Call and We’re On Our Way
A single call from a hospital or physician sets everything in motion to coordinate a patient’s transport.  LifeNet of Michigan patient coordinators are ready to assist 24 hours a day at the Covenant One Call Center, 1.877.606.1CALL or 1.877.606.1225.  We’ll connect you directly to a Covenant Emergency Medicine Physician or to any other designated hospital to ensure patient acceptance.

Upon determination that air medical transport is appropriate for a patient, the LifeNet of Michigan helicopter will be on its way within minutes of receiving the call for assistance.  LifeNet of Michigan can reach any part of our service area in 60 minutes or less.  Some indications for helicopter transport of critical patients include, but are not limited to, the following:

  • Trauma care
  • Cardiac care
  • Neurosurgery and neurology including stroke and spinal cord injury
  • Pediatrics
  • High risk OB
  • Neonatal Intensive Care Unit
  • Vascular, Thoracic and Pulmonary care
  • Orthopedics

Doctors and hospital staff should call and speak with a Covenant Emergency Medicine Physician to determine appropriateness of air medical transport for any other medical cases – critical and non-urgent cases.