Extraordinary care means you have the safest care possible
Covenant HealthCare is committed to providing extraordinary care. This means we go above and beyond and take extraordinary measures to ensure the highest level of safety for our patients, staff and visitors. Our devotion to keeping patients safe from preventable harm and medical errors has earned us the only “A” safety rating in the region from The Leapfrog Group’s Blue Ribbon Panel. This panel is made up of patient safety experts from around the country. The Hospital Safety Score empowers patients to make informed decisions about their hospital care.
Patient Safety is a core value of Covenant HealthCare from the board of directors to the leaders to the staff and to the physicians. Our culture emphasizes the importance of being aware of our surroundings and being able to identify and report early any situation that may cause harm to a patient.
Here are some of our initiatives to ensure your hospital care at Covenant is extraordinarily safe:
We have a Safety Leadership Team. Led by a team of quality specialists, physicians and clinicians that lead our safety initiatives and training.
We have a Daily Safety Check-In. This daily meeting requires representation from every department across the organization to bring awareness of any potential quality issues and creates processes to improve safety outcomes.
We have Therapeutic Relationship Training. Our nursing staff has been learning techniques to connect with each person on a unique human to human level to create a culture of compassion and quality.
We have High Reliability Organization Training. All of our employees and physicians will go through this training to learn how to avoid accidents, mistakes and ensure that safety drives all decision making.
A hospital is a complex place. Extraordinary care does not just happen. It is crafted. It is consistently measured and improved. And it takes accountability and transparency with the entire team. We are very proud that culture and commitment to safety has helped Covenant HealthCare win praise from our peers with the awards and honors listed below. It’s an exhaustive list. But what it means for patients is that an extraordinary effort goes into making sure their care is as safe as possible.
Awards & Honors
Health Facility License – Nursing Home / Michigan Department of Community Health
Accredited Facility for Computed Tomography by the American College of Radiology
American College of Surgeons (ACS) Commission on Cancer (CoC)
American College of Surgeons (ACS) Level 1 Metabolic and Bariatric Surgery Center
Breast Health Center / National Accreditation Program for Breast Centers (NAPBC)
Clinical Pastoral Education Center / Association of Clinical Pastoral Education
Diabetes Self Management / Michigan Department of Community Health through 2013
Diabetes Self Management / American Association of Diabetes Educators through 2013
Healthcare Facilities Accreditation Program (HFAP)
HFAP Certified Stroke Center
Brain Injury Inpatient Rehabilitation Programs (Adult and Children & Adolescents) / Committee on Accreditation of Rehabilitation Facilities (CARF)
Inpatient Rehabilitation Programs – Hospital (Adults) – CARF
Inpatient Rehabilitation Programs – Hospital (Children & Adolescents) – CARF
Inpatient Rehabilitation Programs – Hospital (Stroke Specialty Program) – CARF
Laboratory Services / College of American Pathologists
Sleep Center Accredited by the American Academy of Sleep Medicine
VNA / Community Health Accreditation Program
Level II Adult and Pediatric Trauma Center / American College of Surgeons
Level III Regional Neonatal Intensive Care Unit / State of Michigan
“A” Hospital Safety ScoreSM by The Leapfrog Group
American College of Radiology (ACR) Breast Imaging Center of Excellence
American Heart Association - Bronze Award for Quality Measures Related to Stroke
Blue Distinction Center+ designation in the area of Spine Surgery by Blue Cross Blue Shield
Blue Distinction Center+ designation in the area of Hip and Knee Replacement by Blue Cross Blue Shield
Primary Stroke Center – Level I Certified by HFAP through 2013
STAR Certified™ Clinicians and Providers (Survivorship, Training and Rehabilitation)
Healthcare Associated Infections details
Hospitals report rates of CLABSI, CAUTI, SSI (colon and hysterectomy), MRSA and C.diff to the federal government to receive Medicare reimbursements. Covenant HealthCare's rates are available online at medicare.gov.
We are currently evaluating the most appropriate method to post rates on our website. As our organization continuously strives to improve transparency, the Covenant Safety Leadership Committee and Quality Department have begun identifying metrics and developing a process for posting rates.